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Returns & Exchanges

You can cancel or exchange your order at any time before or up to 7 (seven) days before delivery of the Product(s). If you wish to cancel or exchange your order you must give us clear written instructions that you wish to do so either by email or by writing to our address.

If you wish to cancel or exchange your order within 7 (seven) days of the Product(s) being delivered to you because you have changed your mind or the sizing is incorrect, it will be your responsibility to request the collection of the Product(s) by us from you. The Product(s) must be complete, unused and in the same condition as when delivered. If you remove the Product(s) from any packaging you must have done so without damaging or marking the Product(s). Any accessories provided must be returned with the Product(s).

If you cancel your order before the Product(s) have been delivered to you then we will refund to the card with which you made payment the amount of the price you have paid less any delivery charges incurred.

In the case of cancellation or exchange we must authorise and arrange collection of the Product(s). We will charge you the sum of 20% (Twenty percent) inclusive of VAT to cover the costs that we will incur in recovering the Product(s) from you. We will refund to the card with which you made payment less the cost of delivering the Product(s) to you and less the cost of collecting the Product(s) from you. If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must arrange the collection of the Product(s) with us. We will examine the Product(s) and will either issue you with a replacement of equal specification and value or we will process a refund of the price paid for the Product, including delivery cost, if we agree that defect or damage is our responsibility.

We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that you have made use of the Product(s).

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